Terms of Service

Effective Date: January 15, 2024

Last Updated: January 15, 2024

1. Acceptance of Terms

By accessing and using the Kavya Cookies website and services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

2. About Kavya Cookies

3. Products and Services

Kavya Cookies specializes in:

• Handmade premium cookies and biscuits
• Atta biscuits and healthy snacks
• Dry fruit cookies and traditional namkeen
• Gift packs and bulk orders
• Custom orders for special occasions

4. Ordering and Payment

4.1 Order Placement

• Orders can be placed through our website or WhatsApp
• All orders are subject to availability
• We reserve the right to refuse or cancel orders

4.2 Payment Methods

4.3 Pricing

• All prices are in Indian Rupees (INR)
• Prices are subject to change without notice
• Special rates available for bulk orders (minimum 50 units)

5. Shipping and Delivery

5.1 Delivery Areas

• Primary delivery area: Bihar and neighboring states
• Pan-India delivery available for bulk orders
• International shipping on request

5.2 Delivery Timeline

• Local delivery (Bihar): 1-3 business days
• Other states: 3-7 business days
• Bulk orders: 5-10 business days

5.3 Shipping Charges

• Free delivery for orders above ₹500 within Bihar
• Standard shipping charges apply for other areas
• Express delivery available at additional cost

6. Return and Refund Policy

6.1 Quality Guarantee

We guarantee the freshness and quality of our products. If you receive damaged or stale products, please contact us within 24 hours of delivery.

6.2 Return Conditions

• Products must be in original packaging
• Return request within 24 hours of delivery
• Photo evidence of damaged/defective products required

6.3 Refund Process

• Full refund for damaged/defective products
• Refunds processed within 5-7 business days
• Refund method same as original payment

7. Product Information

7.1 Ingredients and Allergens

7.2 Shelf Life

• Standard shelf life: 6 months from manufacturing date
• Store in cool, dry place
• Avoid direct sunlight and moisture

8. Bulk Orders and Wholesale

• Minimum order quantity: 50 units
• Special wholesale pricing available
• Custom packaging options for bulk orders
• Distributor partnerships available

9. Intellectual Property

All content on this website, including but not limited to text, graphics, logos, images, and software, is the property of Kavya Cookies and is protected by copyright and other intellectual property laws.

10. Privacy and Data Protection

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your information.

11. Limitation of Liability

Kavya Cookies shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of our products or services.

12. Governing Law

These terms shall be governed by and construed in accordance with the laws of India. Any disputes shall be subject to the jurisdiction of courts in Gopalganj, Bihar.

13. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting on our website.

14. Contact Information

Thank you for choosing Kavya Cookies. We appreciate your business and trust in our products!